All apparel and promotional products sold on The Shoals Shop are produced by printify.com. Printify is a print on demand company, all products are unique and produced per order. Returns or exchanges are not supported by Printify, The Shoals Shop if you ordered a wrong size, color, or simply don't like the product.
Once an order has been sent to the Print Provider, you can no longer edit any details or cancel it. If the shipment details were incorrect, or you ordered the wrong size or color, Printify, The Shoals Shop are not responsible and will not offer replacements or refunds.
However, if there are any issues with the order, like a manufacturing error or printing issues, we can offer a replacement order free of charge.